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4.6 | 39 Reviews

36" Gas-on-Glass Cooktop

KitchenAid KCGG536PBL

Features

  • 15K BTU Burner for every day cooking tasks like boiling and sauteing
  • 15K BTU Burner for every day cooking tasks like boiling and sautéing.
  • 18K BTU Burner for high-heat sears, stir-frys and fast boils.
  • 5K BTU Burner helps manage low-heat delicate sauces and gravy.

Quick Specs

  • Type: Cooktop
  • Style: Built In
  • Fuel: Gas
  • Width: 36.875"
  • Height: 5.3125"
  • Depth: 21.6"
  • Nominal Width: 36"
  • Energy Star Rated: No
  • Downdraft Ventilation: No
  • Hood Recommended: Yes
  • Burner Type: Sealed
  • WiFi Connected: No

See More

This item has purchase restrictions.

We currently only offer this product for purchase within 100 miles of our store. Questions? Contact us for more information.

 

15K BTU Burner Reaches the high temperatures required to quickly get liquids to a boil and for high-temperature cooking techniques including getting a great sear on meat.

18K BTU Burner Delivers the high-heat you need to successfully sear, sauté, stir-fry, and bring pots to a rolling boil.

5K BTU Burner A flame sized for small saucepans to manage low temperatures for simmering sauces until they look, feel and taste delicious.

ADA Compliant This appliance meets the Standards for Accessible Design specified by the Americans with Disabilities Act to provide equal access to all.

Dishwasher-Safe Full-Width Cast-Iron Grates Cast-Iron Grates are dishwasher safe and allow for smooth, easy movement around the cooktop.

Dishwasher-Safe Metal Knobs Professionally-inspired dishwasher-safe knobs are easy to clean and allow easy adjustment of cooktop settings, offering responsive, flexible control.

Easy to Clean Glass Top Surface
A glass top surface that easily wipes to a reflective shine with just soap, water, and a soft cloth.

Easy-to-Clean Glass-Top Surface A glass-top surface that easily wipes to a reflective shine with just soap, water and a soft cloth.

Most Powerful 36" Gas-on-Glass Cooktop* *Based on total BTU Most Powerful 36" Gas-on-Glass Cooktop.* 56.2K total BTU through 5 individual burners, including a central 18K burner.
*Based on total BTU

Most Powerful 36"" Gas-on-Glass Cooktop* *Based on total BTU Most Powerful 36" Gas on Glass Cooktop*. 56.2K total BTU through 5 individual burners, including a central 18K burner.
*Based on total BTU

Two 9.1K BTU Burner Use your 9.1K BTU Burner for your daily cooking, searing and sautéing.

Features

  • 15K BTU Burner for every day cooking tasks like boiling and sauteing
  • 15K BTU Burner for every day cooking tasks like boiling and sautéing.
  • 18K BTU Burner for high-heat sears, stir-frys and fast boils.
  • 5K BTU Burner helps manage low-heat delicate sauces and gravy.
  • ADA Compliant
  • Dishwasher-Safe Full-Width Cast-Iron Grates make clean up easy.
  • Dishwasher-Safe Metal Knobs make clean up convenient.
  • Easy to Clean Glass Top Surface
  • Easy-to-Clean Glass-Top Surface
  • Most Powerful 36" Gas-on-Glass Cooktop based on total BTU
  • Two 9.1K BTU Burners help simmer and melt
Certifications
Ada Compliant ADA Height and Side Reach Compliant
Prop65 CA
Ul Yes
Controls
Control Location Front
Control Type Knobs
Infinite Heat Controls Yes
Cooktop Details
Cooktop Surface Color Black
Cooktop Surface Material Glass
Digital Display No
Griddle Included N/A
Heating Element On Indicator Light No
Hot Surface Indicator Light No
Ignition Type Direct Spark Ignition
Number of Open Bays N/A
Details
Automatic Pan Detection No
Cooktop Configuration All Burners
Fuel Type Gas
Installs Over Built-in Oven Yes
Lp Convertible Yes - Kit Included
Power Outage Compatible Yes
Dimensions
Product Height 5.3125
Carton Height 12.99
Gross Weight 85.98
Carton Width 40.65
Product Depth 21.6
Cutout Depth Max 20
Cutout Width Min 34.875
Cutout Depth 19
Cutout Height 2.875
Carton Depth 24.96
Cutout Width 35.625
Cutout Depth Min 19
Cutout Width Max 34.875
Net Weight 79.37
Product Width 36.875
Electrical
Power Cord Included Yes
Element/burner Details
Center Element Burner Power 18,000 BTU
Center Element Burner Type Power
Cooktop Element Style Sealed Burner
Cooktop Type Standard
Left Front Element-burner Power 9100 BTU
Left Front Element-burner Type Standard
Left Rear Element-burner Power 9100 BTU
Left Rear Element-burner Type Standard
Number of Cooking Element-burners 5
Power Boost No
Right Front Element-burner Power 15,000 BTU
Right Front Element-burner Type Standard
Right Rear Element-burner Power 5000 BTU
Right Rear Element-burner Type Simmer
Exterior Details
Knob Color Stainless Steel
Knob Type Metal
General
Combination Match With Oven KOES127P; KOES130P; KOES527P; KOES530P; KOES730P
Cutout Depth (fract) 19
Cutout Depth (metric) 48.26
Cutout Depth Max (fract) 20
Cutout Depth Max (metric) 50.8
Cutout Depth Min (fract) 19
Cutout Depth Min (metric) 48.26
Cutout Height (fract) 2 7/8"
Cutout Height (metric) 7.3
Cutout Width (fract) 35 5/8"
Cutout Width (metric) 90.49
Cutout Width Max (fract) 34 7/8"
Cutout Width Max (metric) 88.58
Cutout Width Min (fract) 34 7/8"
Cutout Width Min (metric) 88.58
Grate Details
Grate Details Cast Iron Grates; Continuous; Dishwasher Safe; Matte Finish
Number of Grates 3
Smart Compatibility
Works With No
Ventilation Details
Downdraft Vent No

Quick Specs


  • Appearance

  • Type: Cooktop
  • Style: Built In
  • Fuel: Gas

  • Dimensions

  • Width: 36.875"
  • Height: 5.3125"
  • Depth: 21.6"

  • Size

  • Nominal Width: 36"

  • Features

  • Energy Star Rated: No
  • Downdraft Ventilation: No
  • Hood Recommended: Yes

  • Cooktop Features

  • Burner Type: Sealed
  • WiFi Connected: No

EPIC Protect extends your product’s protection, offering greater benefits and longer coverage than the manufacturer’s warranty provides. With benefits starting Day 1, we support you 24 hours a day, 365 days a year. Sometimes products experience common failures and we understand accidents can happen* - that’s why we provide the best experience to get your product repaired or replaced with minimal life interruption. Protect your investment with EPIC Protect and experience the difference!

EPIC Protect is powered by Centricity, an A+ BBB rated leader in service and protection for over 35 years.

*See store for terms, conditions and more details.

4.6 out of 5

89% of reviewers recommend this product.

5 Stars

great features and works great

REN46 9/15/2026

best install that I have ever had. Dishwasher cleans great. The dishwasher is very quiet and efficent.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

We're Happy

Tony from TN 7/23/2026

We purchased this model because of its cleanability and we aren't disappointed. Switching from an electric cooktop, we're still learning and adjusting to natural gas.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Not Easy to Clean Especially with Affresh

mochina 6/30/2026

I am generally satisfied with the functioning of this cooktop, but very dissastisfied with its cleanability, particularly when using the Affresh cooktop cleaner which is recommended and also produced by Whirlpool, the maker of Kitchenaid products. It takes more effort and time to clean the white flecks of paste which result from using the Affresh than to clean the cooktop stains!!! I just had a frustrating phone call with a Affresh representative who merely stated that since it is a paste there will be residue. There is residue and there is RESIDUE! The video on the Affresh website does not show any of the white flecks of paste which result from trying to remove the residue.
Originally posted on Kitchenaid.com

No, I do not recommend this product

5 Stars

Should have ordered it earlier

Canadiangonebad 3/9/2026

I love my New Cooktop. So much better than my old one easy to keep clean
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great Cooktop!!

Dave & Missy 1/13/2026

Replaced our electric with this gas cooktop and couldn't be happier. Fits perfectly in the space and is super easy to use and keep clean! Would highly recommend this cooktop for anyone looking to add a professional appliance with great functionality and appearance!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Fantastic product - finally!

Man with OCDC. 11/25/2025

Aesthetic design and totally user friendly. Different levels of heat to suit your purpose. With the small low heat burner, you do not have to exercise constant vigilance. With the high heat burner you can get the job done. Even heating throughout on any pot or pan. Cleaning is a breeze.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Heavy duty cooktop for people who love gas cooking

SteamboatLinda 9/24/2025

Purchased in May, installed the end of August. That was an issue but the cooktop works well. The grates are heavy and support all cookware nicely. Burners easily adjusted. Cooktop cleans easily.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Black glass gas cooktop

Smores 4/23/2025

Best looking stove top ever. We love the black glass gas look. Works great and easy to clean
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Beautiful Cooktop

Annierose 3/30/2025

We purchased this beautiful cooktop in February and absolutely love it! It replaced a stainless Maytag cooktop which was fine except for trying to stay ahead of the unsightly scratches. Kitchenaid is the only top brand company that manufactures a gas on glass cooktop and this one does not disappoint! It is so easy to clean and the grates are positioned high to provide a full view of the flame for the center positioning of my cookware. The high BTU burners and simmer burner are amazing for all your cooking needs. I love to cook and Kitchenaid has made a product that has enhanced my cooking experience. Thank you Kitchenaid!
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

will update

eveline7_1276 2/25/2025

Since the product has not arrived yet and it's already past the expected delivery date, I'm leaving this brief note for now. I will update my review once I receive the product in the future.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

I absolutely love this cooktop!

liviany_9456 2/22/2025

The design is extremely beautiful, it looks so elegant and modern. Secondly, it was installed very easily and I love the size of it. It™€™s very easy to clean and easy to use. the performance is incredible. It Works great and It is safe, the flame is ™€œ easy to control. High btu for fast cooking, or low and steady for simmering. I love the way this cooktop looks and functions! I highly recommend 👍
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

3 Stars

No safety features

Dragonbreath 2/20/2025

There are no lights to indicate a burner is on. There is no auto shutoff if the gas is on and the flame goes out (or auto relight) The glass shows every little speck of grease or dirt. It does come clean relatively easy but the smudges might make you crazy.
Originally posted on Kitchenaid.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Awesome cooktop!

mlee516_6012 2/6/2025

The Kitchenaid 36 inch gas on glass is amazing! It™€™s large and works great to cook for my big family. I love that it™€™s gas and the glass makes it so easy to clean. The install was super easy and the shipment was great. It seems very durable and well made. I love the way this cooktop looks and functions!
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Beautiful Cook Top

calvinp11_139 1/31/2025

Wow! What an upgrade to my kitchen. Such a beautiful cooktop. The installation was very easy. Cleaning is a breeze with the glass top. The cooking and heat is very even. I love this new piece of art!
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

KitchenAid cooktop

raulchikibabyrodrig_7958 1/24/2025

Hello beautiful people firts of all thankyou influenster this cooktop stove is amazing we really love it so much the glassyop is really easy to clean and insation easy and fast safety is number one so love that it wont turn on if you dont push down the button the desing is incredible nice is does the job and performance is the best .
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Good Stove Top!

Ppad 1/23/2025

This is a beautiful stove top with a lot of power. However, I'm not sure about the other reviews when they say it is easy to clean. It's easy to clean but regardless of what cleaners/cloths you use, streaks are left behind.
Originally posted on Kitchenaid.com

Yes, I recommend this product

5 Stars

Very good for cooking

ccclaire12345_4389 1/21/2025

This gas-on-glass cooktop was easy to install, it works very well, I tried to cook eggs, meats, pasta™€¦ good temperature to choice, cleaning easily, it™€™s safe no problem. Good durability. Like this brand and happy to have a new one.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Beautiful and easy to clean. Some details to know

jessicaaeve_929 1/18/2025

This is a beautiful cooktop and I love how the surface is flat. it was clearly created with the consumer in mind to make sure that you can take everything off the top quickly and easily to clean it. I love that it™€™s nearly flush with the counter. No more reaching and cleaning around weird grooves where gunk would get stuck in my junky old stovetop. NOTE IF INSTALLING YOURSELF: it does NOT come with a template for your counter cut-out. You just have to measure yourself and mark it. Otherwise, as long as you have the cut out already, it™€™s just a simple drop in and easy hookup to your gas and electric. We installed it ourselves and it was a breeze. Functionality: even flames, easy to control and turn on/off with the knobs, no functionality issues. The knobs aren™€™t easy to hit/turn on accidentally, which is a good plus for safety. Other details: the grates are super tall. They are also very heavy duty (literally they™€™re heavy). Please make sure you have enough space if installing under cabinets. Everything sits 3-4 inches above the counter when all is installed.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Very pretty!

alex3241_1312 1/18/2025

It is very easy to clean and is very efficient, it is also safe and the design is very beautiful and it is very durable, it is perfect for everyone, I love it.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

My beautiful kitchen

richam_4149 1/18/2025

I recently upgraded my kitchen and got the KitchenAid 36™€ Gas-on-Glass Cooktop, and it has exceeded my expectations. The sleek glass top combined with stainless steel knobs gives it a professional yet modern look that complements my kitchen perfectly. With a powerful 56.2K total BTU and a central 18K BTU burner, it handles high-heat techniques like stir-frying and searing effortlessly. The cast-iron grates are durable, and the dishwasher-safe elements make cleaning a breeze, even after heavy cooking sessions. I also appreciate the clear installation guidelines and the convenience of having delivery, installation, and haul-away services included. It™€™s important to ensure your space meets the exact cutout dimensions (listed clearly in the specifications), so double-check before ordering. Overall, this cooktop combines functionality, style, and ease of use beautifully. Highly recommended for anyone looking to upgrade their kitchen with a powerful and easy-to-clean appliance!
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

I™€™m thrilled !

ayasweet_8693 1/15/2025

I want to express my deep gratitude to this program, which provides such an amazing opportunity to receive great and useful things for the home and personal care! Today, I received the biggest reward from Influenster™€"a gas stove from KitchenAid! I™€™m thrilled! The design is cool, stylish, and modern! The grates are made of high-quality heavy cast iron, and the knobs are very convenient and made from quality materials. The arrangement of the gas burners is very practical, allowing you to cook multiple dishes at the same time!!! I highly recommend it to everyone!
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Great cooktop

laurasac34_8052 1/12/2025

Wow this is such a gorgeous and sleek gas cooktop! I love how simple it is but has so many features. I love that it is 36™€ wide which makes the burners have more room. It is easy to clean and looks so nice.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Amazing cooktop

dungv2_824 1/10/2025

I™€™ve just received the KitchenAid 36™€ Gas-On-Glass Cooktop from Influenstwr , and it™€™s been fantastic. The sleek glass surface looks great and is super easy to clean, which is a big plus after messy cooking sessions. The five burners are perfectly spaced, and the powerful 18,000 BTU center burner handles everything from stir-frying to boiling water quickly. I also love how intuitive the front controls are™€"they make cooking a breeze. It™€™s a stylish, reliable addition to my kitchen that I genuinely enjoy using every day.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Cooktop

Jus55 1/8/2025

Installation was easy and this is a beautiful cooktop. Works wonderfully and looks amazing.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Ultimate cooktop

gabriellen16_1713 1/8/2025

I received this product in exchange for my honest review. After receiving this cooktop I can say that it truly is a game changer. This cooktop has 5 burners that distribute heat evenly on my stainless steel pots and pans. After cooking cleanup is easy since I can throw the grates in the dishwasher. My only concern is the residue left over from the sticker on the glass top that I still have to figure out how to remove without scratching the surface. Otherwise, 10/10! Absolutely a must for the kitchen!
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Must have cooktop

ydao92_3143 1/7/2025

I don™€™t even know where to start. I was so happy to finally get my hands on this product. The glass surface makes everything so easy. The cleaning is much much better now. All I need is a damp cloth and everything is clean. The installation is very simple and quick. It doesn™€™t eat a lot of energy on your bill, this is a must have for the house. It make my kitchen looks so luxurious too!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Works great

melissab1344_3070 1/7/2025

I absolutely love this cooktop! First I love a gas stove so this is perfect and the glass makes it look so elegant. Installation was easy (someone else did it) and it's so easy to clean! Thanks to Influenster for sending it to me!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Beautiful cooktop

alexandran19_8250 1/5/2025

This cooktop is for a GAS line connection not electric!! We are redesigning the layout of our kitchen and when we found out you can do these cooktop with a gas connection we jumped on the idea! We are very excited for this and cannot wait to install it and put it to the test! Such an affordable price for 5 burner gas glass cooktop! It is super easy to clean and the most powerful cooktop in its class. The glass top and dishwasher-safe elements, like professionally-inspired stainless steel knols and continuous cast-iron grates, make cleaning up your creations almost as easy as cooking them.anbsp;
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

very modern looking

thyn15_9229 1/2/2025

This stove seems well built and we really like the wok grate. Really nice cook top when you start comparing. Very heavy made grates. Love it so far
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Great cooktop

hopes138_9561 12/31/2024

Love the black cast iron with stainless steel knobs .,This cooktop performs great, high heat and low heat cook perfectly . Cleaning this cook top is fairly easy. I would recommend this for anyone looking to enhance the look and performance Of an older cooktop replacement.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Kitchen Aid gas over glass stovetop is amazing!

phuoct3_5777 12/31/2024

Let me start off by saying this stove top is solid. The glass is for starters, so easy to clean. Everything that came with this is a solid steel or stainless steel. Installation was as simple as removing my old counter top stove and installing this in an 1 hour. The flame is so easy to control. High btu for fast cooking, or low and steady for simmering. Overall, beautiful on top of counter, even just as a display when not in use.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

AMAZING COOK TOP

aliyan10_4456 12/22/2024

This cooktop is luxury at its finest. It was installed very easily and I love the size of it. It is safe and the performance is incredible. It heats up very quickly. I was able to cook general tsos cauliflower and shrimp all at the same time! I love this cook top!
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Awesome cooktop!

victorl18_791 12/19/2024

This cooktop is amazing! It is replacing an old stove in my kitchen and let me tell you, the difference is night and day. Installation was a breeze, just make sure you use a bigger gas line so you won™€™t have any problems with the gas distribution (which is great by the way). Cleaning the cooktop is also super easy to do. KitchenAid nailed it with this cooktop.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

My mom love this cooktop

annaq41_7458 12/17/2024

My mom love this cooktop. It™€™s so easy to clean and use. The installation seems pretty fast, i think it took about 30 minutes. The cooktop has beautiful design with 18k BTU black burner make the kitchen look stunning.
Originally posted on Kitchenaid.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Will make your kitchen shine

andreyg2_9707 12/16/2024

What a great product, stylish, solid and easy to operate. Both looks heavy gauge because of cast iron parts and at the same time elegant because of glass finish and chrome touches.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Beautiful design

angelicag201_1204 12/16/2024

I™€™m in the process of remodeling my kitchen and I just received this gas on glass 46™€ cooktop, first of all the design is beautiful look very elegant, it was delivered in a big box and installation was offered which is amazing, the box comes whit everything that you can need for the natural gas or propane installation. I love how the design looks very clean and that also looks very easy to clean and maintain. Definitely it will last years . It is a beautiful investment that I recommend for everyone
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

1 Stars

worst ever service model. Never Whirlpool again!

Mikhail I. 11/12/2024

quality is not only about perfect product, It is about experience, especially when the client has an issue. In my case the experience with KitchenAid is a totally disaster and disappointment. Think about it before you are purchasing anything. You may like the product until something happens, then you will need to fight against the service model, if you could even reach it of course. I was enjoying the product a few days until I found one day a crack from the center of the glass. see the picture. Nothing dropped off there. Since that I have been in a process to get a service to fix it. the KitchenAid warranty service sent me to Dan Marc who came to me and sent me back to KitchenAid with the report - system is under warranty. Then KitchenAid service said it is not covered by warranty and sent me to the extended warranty service who redirected me to Domestic and General No one have been responding to my e-mails at customersupport@us.domesticandgeneral.com when I was making calls to 866-333-3134 (supposedly to Domestic and General), I needed to hang on the line for about 2+ hours playing with menu number on autoresponder (do not present it as IA), then talking to KitchenAid (not Domestic and General!!!) associates asking me the same questions - spelling my personal data, explaining my problem after what they re-direct me to another line, then another line and many rounds of this carousel for hours. Do you have 1-2 hours daily to waste like that? think about that. For sure everyone feels my pain and very sorry before playing with me a ping-pong and sending me to another line. finally after 3 weeks I have managed to schedule an extended warranty service appointment and they are sending to me same company Dan Marc with already conclusion in the request before the visit has happened "Glass Top - something dropped or was set on it.glass top is broken". So- they are not listening to what you say!, they are just follow the process (very stupid process). I assume this is a process to escape accountability. Think about that before placing your order.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

1 Stars

the worst service model ever.Never Whirlpool again

Mikhail I 11/12/2024

Quality is not about product only, but about experience, especially when the client has an issue. After a few days of using and enjoying it I have found a glass cracked from the center. Already 3 weeks in process reaching to the service and extended warranty service trying to find the ways to replace it. No one has been responding the customer support by the e-mail: customersupport@us.domesticandgeneral.com When I was on the phone call supposedly with Domestic and General at 866-333-3134 I was still talking to KitchenAid services and they ping-ponged me from one operator to another within 2 hours; every time with the same conversation - please give your personal details, spell it, describe your problem, ohh, I am sorry, I will re-direct you to another department and then the same carousel with pressing buttons at the autoresponder menu and talking to another person the same story. They are not listening to you for sure, just following the process (very bad process) and re-direct you. I was explaining many times my problem with the statement - nothing dropped or fell onto that, but at the service request I finally set up they put the statement - Glass Top - something dropped or was set on it. glass top is broken. this statement is without any expertise, just from someone's imagination before they inspected that. I assume to not take responsibility to repair by extended warranty.
Originally posted on Kitchenaid.com

No, I do not recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Good Appliance

Shamic 11/10/2024

Works Great. Wise decision to purchase. Good design and looks good.
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review